Return and Exchanges

Returns & Exchanges

At The New Few, we want you to feel confident every time you shop with us. As a multi-designer luxury store, our collection includes products from different brands and categories, and return eligibility may vary depending on the product.

Return Eligibility

Products are eligible for return when:

  • The return request is made within 2 Days of delivery.

  • The product is unused, unworn and in its original condition.

  • All original tags, labels, packaging, dust bags, boxes, certificates and accessories are intact, where applicable.

  • The product has not been altered, washed, damaged, stained, scratched or otherwise used.

  • The product is returned with all original packaging and documentation supplied with the order.

Non-Returnable Products

Innerwear is non-returnable and non-exchangeable for hygiene reasons.

Other products may also be excluded from return depending on the product, brand or category. Where applicable, such exclusions will be communicated on the product page or before purchase.

How to Request a Return

To request a return, please contact The New Few at [EMAIL ADDRESS] with your order number, product details and reason for the return.

Our team will review your request and provide the return instructions.

Please do not send any product back without receiving return instructions from The New Few.

Return Shipping

For a standard return due to a change of mind, size preference or any other reason not attributable to The New Few, the customer is responsible for the return shipping cost.

If you receive a defective product or a product different from what you ordered, The New Few will bear the reasonable return shipping cost after the issue has been verified.

Customs & Duties on Returns

For international returns, any applicable customs duties, taxes, import charges, return customs charges or other government-imposed charges associated with the return will be the responsibility of the customer.

Where applicable, such charges may be deducted from the amount refunded to the customer.

Refunds

Once an approved return has been received and inspected, we will notify you regarding the status of your refund.

Approved refunds will be processed to the original payment method, subject to applicable payment-provider processing times.

Any applicable customs charges, duties, taxes, return costs or other deductions that are the customer's responsibility may be deducted from the refundable amount.

The refund will be calculated based on the eligible amount after applicable deductions.

Damaged or Incorrect Products

If your order arrives damaged, defective or contains an incorrect product, please contact us as soon as possible with your order number and clear photographs of:

  • The product

  • The product packaging

  • The shipping package

  • The shipping label

Our team will review the issue and, where the issue is confirmed to be attributable to The New Few, arrange the appropriate resolution and bear the applicable return shipping cost.

For assistance, contact:

The New Few
Email: [EMAIL ADDRESS]
Phone/WhatsApp: [PHONE NUMBER]