Frequently Asked Questions
1. What is The New Few?
The New Few is a multi-designer luxury fashion store founded in 2023 by Naushad & Rozmeen. We bring together a curated selection of luxury fashion, accessories and designer pieces from a variety of renowned brands.
2. What brands do you carry?
The New Few offers a diverse selection of luxury and designer brands across fashion, accessories and other categories. You can explore our Our Brands section to discover the designers currently available.
3. Are your products genuine?
Yes. Products represented by The New Few as genuine are sourced through our established and verified sourcing channels. Authenticity is extremely important to us, and we do not intentionally sell counterfeit products as genuine.
Where applicable, products may include original brand packaging, tags, dust bags, certificates or other accompanying materials. These may vary depending on the brand and product.
4. Will my product come with the original packaging?
Packaging varies by brand and product. Where original boxes, dust bags, tags, certificates or other accessories are supplied with the product, they will be included where applicable.
5. Do you ship internationally?
Yes. The New Few offers worldwide shipping.
Our estimated delivery time is 5–7 business days, depending on the destination and product availability.
Shipping charges are payable by the customer and are calculated according to the destination and shipping method.
For customers in the USA, UK and Europe, applicable customs clearance arrangements are included with the shipping service.
For other destinations, any applicable customs duties, import taxes or government charges are the responsibility of the customer.
6. How long will my order take to arrive?
Our estimated delivery time is 5–7 business days.
Delivery times may vary depending on the destination, product availability, courier operations, customs procedures and circumstances outside our control.
7. How much does shipping cost?
Shipping costs are payable by the customer and are calculated according to the destination, order and applicable shipping method. The applicable shipping cost will be shown during checkout.
8. How can I track my order?
Once your order has been dispatched, you will receive a shipping confirmation containing the available tracking information.
You can use the tracking link provided to follow your shipment.
Please note that tracking information may take some time to become active after the courier receives and scans the shipment.
9. What is your return policy?
Eligible products can be returned within 2 days of delivery, provided the product is unused, unworn and in its original condition, with all applicable tags, packaging and accessories intact.
Please review our Returns & Exchanges policy for the complete conditions.
10. Are all products eligible for return?
No. Innerwear is non-returnable and non-exchangeable for hygiene reasons.
Other products may also have specific return restrictions depending on the product, category or brand. Any applicable restrictions will be communicated on the product page or before purchase.
11. Who pays for return shipping?
For a standard return, the customer is responsible for the return shipping cost.
However, if you receive a defective product or a product different from what you ordered, The New Few will bear the applicable return shipping cost, once the issue has been verified.
12. What happens if I receive a defective or incorrect product?
Please contact us as soon as possible with your order number and clear photographs of the product, packaging and shipping label.
Once the issue has been reviewed and confirmed, The New Few will arrange the appropriate resolution and bear the applicable return shipping cost.
13. What happens to customs duties and taxes on returns?
For international returns, applicable customs duties, taxes, return customs charges and other government-imposed costs are the responsibility of the customer.
Where applicable, these charges may be deducted from the refund amount.
14. How will I receive my refund?
Once your approved return has been received and inspected, the eligible refund will be processed to the original payment method, subject to applicable payment-provider processing times.
Any applicable customs charges, duties, taxes, return costs or other customer-responsible deductions may be deducted from the refundable amount.
15. Can I cancel my order?
If you need to cancel an order, please contact The New Few as soon as possible with your order number.
Cancellation depends on the status of the order. If an order has already been processed or dispatched, cancellation may no longer be possible and the applicable return policy may apply.
16. Can I request more information about a product?
Yes. If you need additional information about sizing, measurements, materials, packaging, availability or other product details, please contact our customer service team before placing your order.
17. Are the products shown on your website exactly as pictured?
We make every effort to display products and their details as accurately as possible. However, colours may appear slightly different depending on your device, screen settings and lighting.
Product packaging and included accessories may also vary according to the brand and product.
18. Do luxury products come with certificates or authenticity documentation?
Where a brand or product is supplied with certificates, authenticity cards, tags or other documentation, these will be included where applicable. The documentation provided varies between brands and products.
19. What if my order is delayed?
Our estimated delivery time is 5–7 business days, but delays can occasionally occur because of customs inspections, courier disruptions, weather, public holidays, incorrect delivery information or other circumstances outside our reasonable control.
If your order appears to be delayed beyond the expected delivery period, please contact us with your order number.